gr99 Privacy Policy

1. Introduction

Gr99 is Bangladesh's trusted online gaming and betting platform. We believe your privacy is a fundamental right. This Privacy Policy fully explains how gr99 collects, uses, stores, and protects your personal information.

By registering, logging in, or using any service on gr99, you are considered to have agreed to this Privacy Policy. Please read it carefully before you start using the platform.

Gr99's Privacy Policy is built in line with international data protection standards. Our goal is to ensure the highest level of security for your information and provide you with a safe gaming environment.

2. What Information We Collect

Gr99 only collects information that is genuinely necessary to deliver its services. Collecting excessive or unnecessary data goes against our policy.

• All information provided during registration is collected.
• Certain technical information is collected automatically while using the platform.
• Additional documents may be requested for identity verification.
• Conversations may be recorded when you contact support.

3. Why We Collect Your Information

Gr99 collects your information for one reason only — to provide you with a better, safer, and smoother experience. We never collect data for unnecessary purposes.

• To create and manage your account.
• To process deposit and withdrawal transactions.
• To verify age and identity (as required by law).
• To prevent fraud and money laundering.
• To provide customer service and support.
• To send personalized offers and bonuses (subject to your consent).
• To improve the security and performance of the platform.
• To meet legal and regulatory requirements.

4. Data Storage & Retention

Gr99 stores your information on secure, encrypted servers. Server access is strictly controlled, and only authorized personnel may view data for specific, legitimate purposes.

Your information is retained for as long as your account remains active. Even after account closure, certain data may be kept for a defined period due to legal obligations. Transaction records are typically retained for up to five years.

• All data is stored on encrypted, password-protected servers.
• Regular backups are maintained to prevent data loss.
• Servers are protected by both physical and digital security measures.
• Unnecessary data is automatically deleted after a set period.

5. Data Sharing Policy

Gr99 does not sell your personal information to third parties. In certain limited circumstances, some data may be shared — always in the interest of your service or as required by law.

• Payment Provider: Required information is shared to process transactions via bKash, Nagad, and Rocket.
• Law Enforcement: Information may be disclosed pursuant to a court order or a valid government request.
• Security Partner: Limited information may be shared with fraud detection service providers.
• Your data is never sold to advertisers or marketing companies.
• Under no circumstances is information shared with unauthorized third parties.

6. Cookies Policy

Gr99 uses cookies to improve your browsing experience. Cookies are small text files stored on your device that retain your preferences and session information.

• Essential Cookies: Essential for login sessions and account security.
• Functional Cookies: Remembers your language and preferences.
• Analytics Cookies: Helps identify which sections of the site are used most frequently.
• Cookies can be disabled at any time through your browser settings.
• Disabling cookies may cause some features of the site to stop working.

7. Your Rights

As a gr99 user, you have several important rights over your own information. We are committed to upholding these rights at all times.

• Right to Access: You may request to know what information gr99 holds about you.
• Right to Rectification: You may request corrections to any inaccurate or incomplete information.
• Right to Erasure: In certain circumstances, you may request that your data be deleted.
• Right to Restrict Processing: You may request that the use of your data be restricted to specific purposes.
• Right to Opt Out: You may opt out of marketing messages and promotional communications.

8. Protection of Minors

All gr99 services are strictly for users aged 18 and above. We do not knowingly collect information from or provide services to minors under any circumstances.

If a minor has registered on gr99, please notify us and the account will be closed immediately and all collected data will be deleted.

9. Security Measures

Gr99 uses the latest technology and methods to protect your information. Our security team monitors the platform around the clock to detect any unusual activity.

• 256-bit SSL/TLS encryption applied to all data transmissions.
• Two-Factor Authentication (2FA) support.
• Regular third-party security audits are conducted.
• Automated alerts are sent when suspicious login attempts or unusual activity are detected.
• Payment information is not stored directly on gr99 servers.
• Strict data access policies are enforced for all staff.

While gr99 maintains the highest security standards, no data transmission over the internet is entirely risk-free. Please keep your account password confidential and avoid logging in on public Wi-Fi.

10. Right to Amend

Gr99 reserves the right to update this Privacy Policy, in whole or in part, at any time. If significant changes are made, you will be notified via your registered mobile number or through a platform notification.

Continued use of gr99 after any changes takes effect will be considered acceptance of the updated Privacy Policy. Please review this page regularly to stay informed.

The date of the latest update is always shown at the top of this page. If you have any questions about the changes, please contact the gr99 support team.

11. Contact

If you have any questions, concerns, or complaints about this Privacy Policy, please reach out to gr99's support team. We're always here to help.

• Live chat support is available 24/7.
• Email: [email protected] (Plain text, not clickable)
• Information requests are typically responded to within 72 hours.
• Privacy-related complaints are handled with the highest priority.